Refund & Cancellation Policy

This Refund & Cancellation Policy applies to all subscriptions to CoachOps.ai, a product of Proserve Metrics LLC. By subscribing, you agree to the terms below.

1. Cancellation

You may cancel your CoachOps.ai subscription at any time from the Billing section of your account settings. Cancellation is effective at the end of your current billing period — you retain full access to the platform until then. No partial-period refunds are issued when you cancel.

2. Refunds

All subscription fees are non-refundable except as required by applicable law. We do not issue pro-rated refunds for unused time within a billing period.

Exceptions may be made at Proserve Metrics LLC's sole discretion in cases of documented billing errors (e.g., duplicate charges, charges after a confirmed cancellation). To request a review, contact us at hello@coachops.ai within 30 days of the charge.

3. Plan Changes

Upgrades take effect immediately. You will be charged a prorated amount for the remainder of your current billing period at the new plan rate.

Downgrades take effect at the start of your next billing cycle. You retain access to your current plan's features until then.

4. Account Termination by CoachOps.ai

If Proserve Metrics LLC terminates your account for violation of our Terms of Service, no refund will be issued for the remaining period. If we terminate your account for reasons other than a Terms violation, we will issue a prorated refund for the unused portion of your prepaid subscription at our discretion.

5. Free Trials

If CoachOps.ai offers a free trial period, you will not be charged until the trial ends. You may cancel before the trial ends to avoid any charge. Trial terms will be stated at the time of signup.

6. Contact Us

For billing questions or to request a refund review, please contact:

Email: hello@coachops.ai

Mailing address: Proserve Metrics LLC, 435 S Williams Ave, Palatine, IL 60074-6425, USA